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Dan Cohen Creative Labs

Refund, Return, and Shipping Policy

Welcome to my shop! Please review the following policies regarding refunds, returns, and shipping before making a purchase.

Refunds & Returns

  • All Sales are Final: Due to the unique and original nature of my artwork, all purchases are non-refundable and non-returnable unless an item arrives damaged.
  • Damaged Items: If your order arrives damaged, please contact me within 24 hrs of delivery. Include:
    • A description of the damage
    • Clear photos of the damage to the item and packaging
    • Your order number
  • Upon review, I may offer a replacement (if available), store credit, or a refund at my discretion.
  • I may require the return of the item before a replacement, store credit, or refund is issued.
  • Custom Orders: Custom or commissioned works are non-refundable and cannot be returned.

Shipping

  • Processing Time: Orders typically ship within 5–7 business days after payment is received and cleared.
  • Shipping Carrier & Tracking: Artwork is shipped via reputable carriers (such as USPS, UPS, or FedEx) and includes tracking. You will receive a tracking number via email once your order ships.
  • Please make sure the email you use at checkout is the best one for me to relay any information about your purchase. 
  • I generally send out a verification email after purchase. However, please ensure your shipping address is correct at checkout. I am not responsible for lost or delayed orders due to incorrect information.
  • A signature will be required for all orders upon delivery.
  • International Shipping:  I am currently unable to ship orders outside the United States due to recent changes in national tariffs and related policies. I apologize to my international supporters, and I will review this policy as circumstances change.

Additional Notes

  • If you have any questions about your order, please reach out via the shop contact form or email [email protected]
  • By placing an order, you agree to these policies.

Thank you for supporting independent art!